Shipping & Returns Policy
Once you have received and inspected your item, if you find it not to be the product you ordered
or needed, you can return the product to Industrial Air Supplies. Please review the return policy
below; however, if you have any questions or should you need additional assistance, please don't
hesitate to call and talk with one of our Customer Service Representatives.
Returns Due to Our Mistake
If an item needs to be returned due to a mistake on our part, please call us at (888) 429-8848. A Customer Service Representative will provide you with the return shipping info. If you would like to exchange the product, we will send a replacement as soon as possible. Otherwise, a credit for the full original purchase amount will be issued.
Damaged or Defective Parts
If an item is damaged in transit, please be sure the delivery person notes the damage on the bill of lading. After you've inspected the items, if any need to be replaced, please call us at 888-429-8848. If the packaging appears intact but the product inside is damaged, be sure and let us know immediately. If possible, take a picture of the damage and include it with the Request for Return form or email it to us at email@example.com.
We will send replacements parts as quickly as possible at no extra cost to you. If the situation cannot be remedied with either a full replacement or replacement parts, we will handle return freight costs and you will be credited the full original purchase amount. A Customer Service Representative will provide you with the return shipping address, freight account, and RMA number so that you can return the damaged/defective parts.
Other Returns & Cancellations
Product returns, if allowed, must be requested within 30 days of receipt date. Returned products must be in original packaging, unused, undamaged and in saleable condition. Product returns may be denied or made subject to restocking fees and other charges by Industrial Air Supplies.
Custom, Made to Order, or Special orders are sold on a “Final Sale” basis only.
No cancellations, returns, refunds or credits are allowed.
Item exchanges for in-stock merchandise will be accepted without restocking fees. A credit for
the item will be created, less shipping and handling charges and a charge for the new item will be
created. Restocking fees up to 25% may be charged on regularly stocked items if there is no exchange. Special order/non-stock items will be assessed and are subject to restocking fees
equivalent to the manufacturer's restocking fee if they are not a Final Sale.
Note: Compressor lubricants, custom parts/equipment/filters and some OEM parts are a Final
Sale and not returnable or refundable. Should you have any questions about whether a part or
equipment is returnable, please contact us. If you are experiencing problems with capital
equipment, please contact us, it may be covered under warranty and our Customer Service
Representatives will assist you in submitting a warranty claim.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an
order, it will then fall under our standard return policy.
To Return an Item:
1) Please email firstname.lastname@example.org or call 1-888-429-8848.
2) Return the product using your preferred shipping method prepaid to the address we have
provided. (It is important that you save the tracking number in case there are any issues during
3) Once the return is received and inspected, we will issue a store credit or credit the credit card
used for the original purchase.
If you are having an issue, please contact us and we will make every effort to resolve it promptly.
Credits are usually issued within 14 business days from the receipt of the returned item.